Articles by Christopher Smith

20 Tips for Creating a Customer-Friendly Web Site
 by: Christopher Smith

What annoys an Internet user the most? A quick unscientific survey of a local Internet café suggests the top three turn-offs are:

• Sites that are very slow to download;

• Ones that are confusing to use;

• Sites that do not contain the promised information;

The single most common reaction to sites like these is that the visitor very quickly moves on to another web site. Clearly, if you get things wrong there is usually no second chance. ... continue